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This includes database access )] TJ ET BT 61.016 462.541 Td /F4 9.0 Tf [(issues, as well as incomplete or erroneous student module registration information.)] TJ ET BT 61.016 442.552 Td /F4 9.0 Tf [(This is treated as a high priority incident. However, to resolve these problems )] TJ ET BT 370.634 442.552 Td /F1 9.0 Tf [(we need to switch off the feed of student )] TJ ET BT 61.016 431.563 Td /F1 9.0 Tf [(module information from the student system and will also stop manual module registrations on SUNLearn until )] TJ ET BT 61.016 420.574 Td /F1 9.0 Tf [(tomorrow \(17 February 2022\) afternoon at 14h00.)] TJ ET BT 61.016 400.585 Td /F4 9.0 Tf [(This will allow the technical team to analyse the problem in-depth without new registrations putting additional strain on the )] TJ ET BT 61.016 389.596 Td /F4 9.0 Tf [(system.)] TJ ET BT 61.016 369.607 Td /F4 9.0 Tf [(We apologise for the inconvenience. 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Bespoke Research ICT Service Desk launched

Monday, May 3rd, 2021

A collaborative effort between the SU Research Support Teams (including LIS, DRD, IT, and IG) saw the development of a bespoke Research ICT Service Desk. 

The Service Desk is an intuitive portal so SU researchers have one place to go for services and advice specifically related to research information and communications technology (Research ICT).

This includes services and advice related to data collection, data storage, data transfer, data visualisation, and more. Bringing the SU Research Support Teams together on one platform improves collaboration and knowledge sharing across teams to address researchers’ requirements more efficiently.

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POPIA: How valuable is personal information?

Thursday, April 15th, 2021

Personal information has value—to the individual, to researchers, to the University, and to malicious attackers. The first step towards appropriately securing personal information involves building a proper understanding of the value of the personal information you use for institutional processes and research projects.

The Division for Information Governance has launched an online privacy impact self-assessment tool. The assessment allows you to quickly assess the value of personal information based on legislative definitions and how the information may be abused by malicious users. The assessment results provide further guidance on addressing the risks associated with working with higher value personal information.

For the more complex or higher value institutional processes and research projects, the Division offers facilitated impact assessments. For more details, visit www.sun.ac.za/privacy or contact privacy@sun.ac.za.

Also read our previous article, “Getting ready for the Protection of Personal Information Act”  here.

[Article provided by Division for Information Governance]

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WiFi access via eduroam

Thursday, April 8th, 2021

Since the beginning of this year the MatiesWiFi service is no longer available for any staff or students for access to WiFi on campus. Instead you will be required to use eduroam for wireless connections. This change was mainly made to ensure better security. More information.  

To further improve security and comply to eduroam’s GEANT guidelines we had to implement a new security certificate. This certificate will lead to better performance and speed up the sign-on process in future.

If you connect and sign on to eduroam on a Windows device, depending on the versions, you will be prompted with a messages This will happen only once. Click on Connect and continue working as usual.  Similar messages will appear if you work on devices with Linux or Apple operating systems.

NB. Please take note that you need to enter your full sun email address when signing on to eduroam.

 

 

 

 

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Interactive campus map shows WiFi in buildings

Thursday, April 1st, 2021

Almost a year ago Facilities Management introduced their custom-made, interactive campus map. This online application was developed in collaboration with Information Technology and Esri South Africa and is particularly handy for new students who are not yet familiar with our campus. More on the app’s functionality.

One of the useful functions that has been added over time is a layer which indicates WiFi availability in buildings. To access the WiFi layer, just follow the instructions below. 

  1. Open https://campusmap.sun.ac.za/in your browser.
  2. Select Proceed. 

 

3. Click on the layers-icon (circled in red below)

 

4. Select Campus WiFi Coverage

 

Although the campus map is live, it is continuously improved and updated as new needs arise from its users. 

For enquiries and suggestions, you are welcome to  contact Facilities Management. 

SU releases first interactive campus map

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SUNLearn support for students

Thursday, April 1st, 2021

Are you a Matie? Then you use SUNLearn.

Face-to-Face SUNLearn Support for students is now available at the IT Hub on Monday, Wednesday and Friday from 09h00-17h00.

Do you need assistance with:

  • SUNLearn access and log in issues?
  • Basic SUNLearn site navigation?
  • Accessing courses and course materials?
  • Knowing what to expect when your assessments are due?
  • Struggling to submit an assignment or find your Turnitin report?

Then set up an appointment today by sending an email to: angunge@sun.ac.za

We also offer weekly webinars for basic SUNLearn training for students on Tuesday and Friday at 18h00.

To make a booking for individualised SUNLearn assistance and support, please email angunge@sun.ac.za

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