%PDF-1.3 1 0 obj << /Type /Catalog /Outlines 2 0 R /Pages 3 0 R >> endobj 2 0 obj << /Type /Outlines /Count 0 >> endobj 3 0 obj << /Type /Pages /Kids [6 0 R ] /Count 1 /Resources << /ProcSet 4 0 R /Font << /F1 8 0 R /F2 9 0 R /F3 10 0 R /F4 11 0 R >> /XObject << /I1 14 0 R >> >> /MediaBox [0.000 0.000 612.000 792.000] >> endobj 4 0 obj [/PDF /Text /ImageC ] endobj 5 0 obj << /Creator (DOMPDF) /CreationDate (D:20240926224936+00'00') /ModDate (D:20240926224936+00'00') /Title (Report 09-2024) >> endobj 6 0 obj << /Type /Page /Parent 3 0 R /Annots [ 12 0 R ] /Contents 7 0 R >> endobj 7 0 obj << /Length 6190 >> stream 0.702 0.800 0.816 rg 34.016 34.016 543.969 723.969 re f 1.000 1.000 1.000 rg 45.266 267.269 521.469 479.465 re f 0.773 0.773 0.773 RG 0.75 w 0 J [ ] 0 d 45.641 267.644 520.719 478.715 re S 0.773 0.773 0.773 rg 61.016 283.019 m 550.984 283.019 l 550.984 283.769 l 61.016 283.769 l f 0.200 0.200 0.200 rg BT 61.016 693.716 Td /F1 14.4 Tf [(GOODBYE FROM ATTIE, HELLO TO DENISHA)] TJ ET 0.400 0.400 0.400 rg BT 61.016 664.909 Td /F2 9.0 Tf [(Posted on )] TJ ET BT 104.045 664.909 Td /F3 9.0 Tf [(February 12,2021)] TJ ET BT 177.584 664.909 Td /F2 9.0 Tf [( by )] TJ ET BT 192.092 664.909 Td /F3 9.0 Tf [(IT Communications)] TJ ET 0.153 0.153 0.153 rg BT 61.016 637.420 Td /F4 9.0 Tf [(With my nearing retirement at the end of December, it is time to )] TJ ET BT 61.016 626.431 Td /F4 9.0 Tf [(say goodbye to my valued colleagues. How quickly the years )] TJ ET BT 61.016 615.442 Td /F4 9.0 Tf [(passed! After seven years, it is time for change and renewed )] TJ ET BT 61.016 604.453 Td /F4 9.0 Tf [(energy.)] TJ ET BT 61.016 584.464 Td /F4 9.0 Tf [(Some of the highlights of my short sprint are:)] TJ ET 0.153 0.153 0.153 RG 85.866 567.291 m 85.866 567.703 85.696 568.113 85.404 568.405 c 85.113 568.696 84.703 568.866 84.291 568.866 c 83.878 568.866 83.469 568.696 83.177 568.405 c 82.885 568.113 82.716 567.703 82.716 567.291 c 82.716 566.879 82.885 566.469 83.177 566.177 c 83.469 565.886 83.878 565.716 84.291 565.716 c 84.703 565.716 85.113 565.886 85.404 566.177 c 85.696 566.469 85.866 566.879 85.866 567.291 c f BT 91.016 564.475 Td /F4 9.0 Tf [(The introduction of process formalisation in IT service )] TJ ET BT 91.016 553.486 Td /F4 9.0 Tf [(management, resulting in the institutional use of the Jira )] TJ ET BT 91.016 542.497 Td /F4 9.0 Tf [(Service Management platform. My sincere gratitude and )] TJ ET BT 91.016 531.508 Td /F4 9.0 Tf [(congratulations to Nobi, Marc-Allen, Courtney, Malanie, )] TJ ET BT 91.016 520.519 Td /F4 9.0 Tf [(Ronel, Leanne and many more colleagues who helped to )] TJ ET BT 91.016 509.530 Td /F4 9.0 Tf [(turn it into a success.)] TJ ET 85.866 501.357 m 85.866 501.769 85.696 502.179 85.404 502.471 c 85.113 502.762 84.703 502.932 84.291 502.932 c 83.878 502.932 83.469 502.762 83.177 502.471 c 82.885 502.179 82.716 501.769 82.716 501.357 c 82.716 500.945 82.885 500.535 83.177 500.243 c 83.469 499.952 83.878 499.782 84.291 499.782 c 84.703 499.782 85.113 499.952 85.404 500.243 c 85.696 500.535 85.866 500.945 85.866 501.357 c f BT 91.016 498.541 Td /F4 9.0 Tf [(The retirement of Inetkey, and the abundant availability of )] TJ ET BT 91.016 487.552 Td /F4 9.0 Tf [(Internet capacity.)] TJ ET 85.866 479.379 m 85.866 479.791 85.696 480.201 85.404 480.493 c 85.113 480.784 84.703 480.954 84.291 480.954 c 83.878 480.954 83.469 480.784 83.177 480.493 c 82.885 480.201 82.716 479.791 82.716 479.379 c 82.716 478.967 82.885 478.557 83.177 478.265 c 83.469 477.974 83.878 477.804 84.291 477.804 c 84.703 477.804 85.113 477.974 85.404 478.265 c 85.696 478.557 85.866 478.967 85.866 479.379 c f BT 91.016 476.563 Td /F4 9.0 Tf [(The establishment of maturing service practices in the IT )] TJ ET BT 91.016 465.574 Td /F4 9.0 Tf [(Division, like architecture, security, project and service )] TJ ET BT 91.016 454.585 Td /F4 9.0 Tf [(management.)] TJ ET 85.866 446.412 m 85.866 446.824 85.696 447.234 85.404 447.526 c 85.113 447.817 84.703 447.987 84.291 447.987 c 83.878 447.987 83.469 447.817 83.177 447.526 c 82.885 447.234 82.716 446.824 82.716 446.412 c 82.716 446.000 82.885 445.590 83.177 445.298 c 83.469 445.007 83.878 444.837 84.291 444.837 c 84.703 444.837 85.113 445.007 85.404 445.298 c 85.696 445.590 85.866 446.000 85.866 446.412 c f BT 91.016 443.596 Td /F4 9.0 Tf [(The structural reorganisation of the IT Division to enable )] TJ ET BT 91.016 432.607 Td /F4 9.0 Tf [(service continuity, portfolio management with increased )] TJ ET BT 91.016 421.618 Td /F4 9.0 Tf [(focus on academic support, business systems renewal )] TJ ET BT 91.016 410.629 Td /F4 9.0 Tf [(and service management.)] TJ ET 85.866 402.456 m 85.866 402.868 85.696 403.278 85.404 403.570 c 85.113 403.861 84.703 404.031 84.291 404.031 c 83.878 404.031 83.469 403.861 83.177 403.570 c 82.885 403.278 82.716 402.868 82.716 402.456 c 82.716 402.044 82.885 401.634 83.177 401.342 c 83.469 401.051 83.878 400.881 84.291 400.881 c 84.703 400.881 85.113 401.051 85.404 401.342 c 85.696 401.634 85.866 402.044 85.866 402.456 c f BT 91.016 399.640 Td /F4 9.0 Tf [(Infrastructure modernisation in the campus networks and building refurbishment, especially the Extended Learning )] TJ ET BT 91.016 388.651 Td /F4 9.0 Tf [(Spaces project with state-of-the-art audio-visual technologies; and finally,)] TJ ET 85.866 380.478 m 85.866 380.890 85.696 381.300 85.404 381.592 c 85.113 381.883 84.703 382.053 84.291 382.053 c 83.878 382.053 83.469 381.883 83.177 381.592 c 82.885 381.300 82.716 380.890 82.716 380.478 c 82.716 380.066 82.885 379.656 83.177 379.364 c 83.469 379.073 83.878 378.903 84.291 378.903 c 84.703 378.903 85.113 379.073 85.404 379.364 c 85.696 379.656 85.866 380.066 85.866 380.478 c f BT 91.016 377.662 Td /F4 9.0 Tf [(ensuring business continuity with systems and technology during the COVID period \(2020-2021\).)] TJ ET BT 61.016 357.673 Td /F4 9.0 Tf [(Thank you for all your support and the stimulating challenges, especially my directors for their loyal support. I wish you all )] TJ ET BT 61.016 346.684 Td /F4 9.0 Tf [(a thriving work environment, and success in all your endeavours!)] TJ ET BT 61.016 326.695 Td /F4 9.0 Tf [(My successor, )] TJ ET 0.373 0.169 0.255 rg BT 121.028 326.695 Td /F4 9.0 Tf [(Dr Denisha Jairam-Owthar, will be joining you in January 2022 as Chief Director of Information Technology.)] TJ ET 0.373 0.169 0.255 RG 0.18 w 0 J [ ] 0 d 121.028 325.544 m 548.177 325.544 l S 0.153 0.153 0.153 rg BT 61.016 315.706 Td /F4 9.0 Tf [(I have full confidence in her abilities, and believe that SU will benefit greatly from her leadership.)] TJ ET 0.400 0.400 0.400 rg BT 61.016 297.217 Td /F2 9.0 Tf [(Posted in:Notices | | With 0 comments)] TJ ET q 225.000 0 0 225.000 325.984 421.211 cm /I1 Do Q endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype /Link /A 13 0 R /Border [0 0 0] /H /I /Rect [ 121.0277 325.8622 548.1767 335.0197 ] >> endobj 13 0 obj << /Type /Action /S /URI /URI (https://www.sun.ac.za/english/Lists/news/DispForm.aspx?ID=8701) >> endobj 14 0 obj << /Type /XObject /Subtype /Image /Width 300 /Height 300 /ColorSpace /DeviceRGB /Filter /DCTDecode /BitsPerComponent 8 /Length 20781>> stream JFIFC    !'"#%%%),($+!$%$C   $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$,," B!1"AQaq#2BRb$Cr3%DSc1!1"AQ2aq#B$3 ?ꚕ*TJ*TJ*TJ*TJ*TJwԖ3:cm(-ul3bRl,ҏgz~5h8vT"SSm[ k:>QLIǛJ?^ɢu\\ԫ\rj~I>q)&3@ I9Զ Ȃ6cU8\YYP™g2H*p4s|оJwsymmM)w sKuEzʈl\yƢǸL[#F:E 5jkk Q;zD֥ib:eݒYz}.FlG2_iGiϧ}摺Z\WlHOΗ{kcRFJcWQYtwLFQ:*ځúYf0*>LԆ.!2(z)=O*WgdRI$RI$RI$RI$RI$RI$RI$R}ve+U2qxb6./ZNɆN@\bGGUg3)={~:]CO,z=JE;P}q m')ujF01泵-s+*qm@[mxv|yrJg!W/h'u˱]#KmĜ2#y3c/n83Ձ`1`wII̸^oK8'<FZfܵU{*8^jXs&v}5* O ]yuB3ְEI%8GZN,!6qma!' y׮HQ|l։g+@FkV6$IҚ1#֯RFUbV3?u撺k>JۆN.({g"qMrmC^=iSB^Pv2N3^,[x81J́(i{QAN .kW$_Bמl?($۲^KqR#ּPږlԩ vSBKݐ>TCm%*O^z)i൙+yQR>Ts2\l\Q@=^dCgn)z'ѝjϤ&@Pem+?/bmT@K٘[pZrVMԶpx nw]wpXH> ~]i\v*0ĝ)=e}]l3g] !9yޟV Θ^gƹEnTG. izv*TRI*TRI*TRI*TRI*TRI*IHkpǔJP2ɭO`A*d˝qOHRϪQ~5q4BVZO'{F '֮CRHphn"`l6tza,h;p|ꆨґ.ܬt{11f+W)h+t{yQմҽ5.i#OOGDm} Z~CF{jJcM^A #`"IO󺿅|svFN_AkKK.e#-j*IPOmqbj ,W("4+k|bWb{2qVշ-!ŤcrzPs/ %v:#IR\05.ܐ79UjM}P9sϸ)$ 8Xfl&eǮ cV6MBb#>&Vˡ@) 2GJ۫NtNIfMdj+ cN\cHJR|E+$Pk;+}hm(p܏\Vɍ o-l=IH=qL";_ o?!=;LRvA#~)+ATO-pD>\-?gw^5Ai{W0.q r95bsVg+D*`im"2§*>f5iQ[0RݵKeH)P#MuWO+ϵ εj8BqkBQSr8*V }6Y堒UwS8Y9Zɲwnn_jx4r%M9*ԝ/4P und$.[%į|+W[W$EZ*w5e?!&_wQ^ )#8tc\RMC\Rrr) "@ WNOlͷj@Pfu-CKZ3C<Ҡ2%[a%J*TRTRTBXLm0֓gYb֥' ɞz\ʷE}M)]u#=cKuDg֞w~)/.y<A SIjvfvk yZBJ eΚ.Rb۞[V: KhyָӬB0c$4n4W\]VSHnSJZ^o%ClM ȑ3+_AekHTwnQѳgtHT)Rbt'9V|RBThu(-J" #1/SZ|H&Өs&|TR(AɟprOSZ.k.RJ'GO)V?}6{}D2[QNGb8򖢥TzV/rvĩźIU[T~U{݂4R*OR ԃg%9з( Սlf8%*?Þk{mA"-uɕD-czʏd}M_fʞIzU$wl6T@yf @j43hZ9 C@yVdmBW`ne73iW~GWZb+8Qf[]'7:C29J>K`' wqsde/GMEvEm[YZmX[Sr)*G9 A! t$:Pf}[3ҏg. 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Internet down Sunday morning

Friday, February 25th, 2022

Due to critical maintenance by TENET, our internet service provider, internet services will be down on Sunday, 27 February from 00:00 am to 03:00 am.

During these three hours there will be no access to the internet. We apologise for the inconvenience. Any enquiries can be logged on servicedesk.sun.ac.za.

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SUNLearn latest update

Wednesday, February 16th, 2022

LATEST UPDATE 22/02 16:47

In an effort to ensure that all students have access to their registered modules, a decision was taken to urgently do manual uploading of all registered students into their respective modules.

For this to be executed as speedily as possible, we need to restrict access for all users between 19:00 and 22:00 tonight (Tuesday, 22 February)

We sincerely apologise for the inconvenience.

——————————————————————————————————————————————————————————–

UPDATE 16/02

We have been experiencing severe problems with SUNLearn since Monday, 14 February. This includes database access issues, as well as incomplete or erroneous student module registration information.

This is treated as a high priority incident. However, to resolve these problems we need to switch off the feed of student module information from the student system and will also stop manual module registrations on SUNLearn until tomorrow (17 February 2022) afternoon at 14h00.

This will allow the technical team to analyse the problem in-depth without new registrations putting additional strain on the system.

We apologise for the inconvenience. We are aware of the impact the situation is having on students and staff and are doing our utmost to ensure that the system is entirely functional as soon as possible

 

 

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Supporting learning and teaching through technology systems

Wednesday, February 2nd, 2022

As we enter into the new academic year, there are a lot of expectations, concerns, excitement and opportunities that await. Thanks to the pandemic, SUNLearn has become the central platform for Learning, Teaching and Assessment, exactly as it was originally envisaged.

That said, a system or ecosystem of platforms and tools, is only as good as the people who use it and support it. The Learning Technologies team is located in both the Centre for Learning Technologies and in Information Technology. These two teams ensure that both the systems (IT) and end-users (CLT) are supported to meet the needs of the different modes of delivery for Learning and Teaching at SU.

Allow us to give you a brief overview of who we are and what we do.

Learning Technology Systems: Academic IT

This team is managed by Lianne Keiller who performs her duties as Relationship Manager for the Learning and Teaching Responsibility Centre. Her role is to ensure that the faculties and Division for Learning and Teaching Enhancement are supported in accessing IT services and that IT responds to the needs of these environments.

Within this team, Mphonyana Wessels works directly with vendors and suppliers who provide 3rd party software solutions for Learning and Teaching. Her role is primarily to facilitate the discussions between Faculty Blended Learning Coordinators, the End-User Support Team, and Academic IT. Mphonyana also serves as a direct line manager to the Extended Learning Spaces (ELS) support teams. The ELS project allows in-class live streaming for students who are not physically on campus.

Lucky Liremi is the resident technical guru in the LTS team. His work is to ensure all back-end investigations, systems and testing are done. Lucky works collaboratively with our internal and external partners to respond as quickly as possible to any requests that staff and students make for assistance with SUNLearn, SUNStream and a number of other systems.

Aphiwe Ngunge can be found on campus, moving between the IT Hub and the IT building. Aphiwe is available to answer student queries on the use of SUNLearn, and/or provide one-on-one training to students to ensure that they are getting the most out of their SUNLearn experience.

Learning Technologies Support Desk: Centre for Learning Technologies

Morris Samuels manages this team as an Advisor in the CLT environment. With his team of four (4) members, they strive to provide a range of services that enables teaching and learning through the use of technology to be efficient, and where possible, enhanced. On a daily basis, the 5-member support team provides support for a variety of queries. Two additional staff members have recently been appointed to assist specifically with Hybrid Learning Queries.  With over 30 000 active users on SUNLearn, it is often a challenge to respond as quickly as the requests and queries come in. The majority of queries are responded to within 1 hour and it is their aim to continue to improve on our turnaround time on support queries.

All queries can be made via:

https://learnhelp.sun.ac.za or by calling 021 808-2222

What the service desk offers:

  • Telephonic support desk function
  • Basic SUNLearn training for Staff
  • Departmental training
  • Individual consultations
  • Telephonic and Service Desk Support for e-assessment

Types of queries the service desk are able to assist with:

 

Component

Description

SUNOnline

SUNOnline course queries by Facilitators and participants

Assessment

Setting up assessments, request for assessment monitoring, student queries

SUNLearn Teams support

Activation requests for module Team spaces

Streaming and Class Capturing

SUNStream

Techsmith Relay

Camtasia Studio

Training, License requests, Troubleshooting

3rd Party Feature Support

Cengage, Matlab, Mcgraw-Hill, Software, Faculty e-books

Respondus

Respondus, Exam view, Lockdown browser & Monitor

 

SUNLearn Feature Requests

Moodle plugin and new feature requests

Turnitin requests

Turnitin assignment settings, paper removal requests, general troubleshooting

Lecturer Support

Advisory, Guidance & Training

Clickers

SUNLearn clicker tool, Booking of clicker devices

Queries the Learning Technologies support team are unable to assist with:

  • Password expiring – Please contact help@sun.ac.za for these queries.
  • SUN access and use – Please contact help@sun.ac.za for these queries.
  • Short course registration or issuing of certificates – Please contact the short course division for these queries.
  • BYOD (Bring Your Own Device) server issues and support – Please contact your faculty CUA (Computer User Area) manager for these issues
  • Final upload of theses – Please contact scholar@sun.ac.za
  • They are also not responsible for library related access or use and are therefore unfortunately unable to accommodate requests of this nature.

 

[ARTICLE BY LIANNE KEILLER]

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ELS – Not just another acronym!

Wednesday, February 2nd, 2022

Extended Learning Spaces has been the talk of the town in Stellenbosch since the project started last year. This project aims to ensure that all the lecture venues regularly used by staff and students have been set up to allow students to join in virtually or in-person and have the same experience.

The project has had some hiccups as we await hardware from international suppliers. However, we are pleased to say that Academic IT has begun ensuring that classrooms already set up are fully supported. We do this in partnership with the Faculty Computer User Area teams and IT staff.

For lecturers who need assistance the following is available:

  1. Training on the use of the devices and software.
  2. Troubleshooting for errors encountered.
  3. Real time virtual or in-person support.

 

How do you get the help you need?

 

 

The Learning Technologies Support Desk can be used for non-urgent queries or to request training.

 

For immediate assistance:

 

Call: 021808-2999   
Scan the QR code  
Contact us on MS Teams  

[ARTICLE BY LIANNE KEILLER]

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New multi-language feature implemented on REDCap

Tuesday, February 1st, 2022

A new multi-language management feature was recently implemented on the REDCap platform for researchers. 

With REDCap’s new multi-language management feature, you can create and configure multiple display languages for your projects for surveys, data entry forms, alerts, survey invitations, etc.

You can design data collection instruments and have them be displayed in any language that you have defined and translated so that your survey participants or data entry persons can view the text in their preferred language. This eliminates the need to create multiple instruments or projects to handle multiple languages.

When entering data on a data entry form or survey, your users and participants will be able to choose their language from a drop-down list on the page to easily switch to their preferred language for the text displayed on the page. This feature allows you to translate all text related to the data entry process, both for surveys and for data entry forms.

Even various survey settings and email text can be translated. If you have Project Design/Setup privileges in a project, you will see a link to the Multi-Language Management page on the left-hand menu. All information for this new feature is located there if you wish to learn more.

For more information do join the REDCap Community of Practice (CoP) Teams site where the new functionality and other matters relevant to researchers are discussed. 

Previous article on REDCap. 

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