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Please also clear your browser history or try to open the link in a different browser.?)] TJ ET BT 468.176 391.585 Td /F4 9.0 Tf [()] TJ ET BT 61.016 371.596 Td /F1 9.0 Tf [(How can a PDF reader be installed?)] TJ ET BT 61.016 351.607 Td /F4 9.0 Tf [(Please raise a request on the ICT Partner Portal that is available at)] TJ ET BT 327.641 351.607 Td /F4 9.0 Tf [()] TJ ET 0.373 0.169 0.255 rg BT 330.143 351.607 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 330.143 350.456 m 445.694 350.456 l S 0.153 0.153 0.153 rg BT 445.694 351.607 Td /F4 9.0 Tf [()] TJ ET BT 448.196 351.607 Td /F4 9.0 Tf [()] TJ ET BT 61.016 331.618 Td /F1 9.0 Tf [(What can I do if I have problems to enrol for MFA?)] TJ ET BT 61.016 311.629 Td /F4 9.0 Tf [(If you are struggling to)] TJ ET BT 152.564 311.629 Td /F4 9.0 Tf [(enrol)] TJ ET BT 172.571 311.629 Td /F4 9.0 Tf [(for)] TJ ET BT 185.576 311.629 Td /F4 9.0 Tf [(MFA, please)] TJ ET BT 241.097 311.629 Td /F4 9.0 Tf [(log a)] TJ ET BT 260.609 311.629 Td /F4 9.0 Tf [(request on)] TJ ET BT 308.138 311.629 Td /F4 9.0 Tf [(the)] TJ ET BT 320.648 311.629 Td /F4 9.0 Tf [()] TJ ET 0.373 0.169 0.255 rg BT 323.150 311.629 Td /F4 9.0 Tf [(ICT Partner Portal)] TJ ET 0.18 w 0 J [ ] 0 d 323.150 310.478 m 395.672 310.478 l S 0.153 0.153 0.153 rg BT 395.672 311.629 Td /F4 9.0 Tf [(and a technician will contact you.?)] TJ ET BT 534.740 311.629 Td /F4 9.0 Tf [()] TJ ET BT 61.016 291.640 Td /F1 9.0 Tf [(When do I have toenrolfor MFA?)] TJ ET BT 61.016 271.651 Td /F4 9.0 Tf [(Please)] TJ ET BT 91.031 271.651 Td /F4 9.0 Tf [(enrol)] TJ ET BT 111.038 271.651 Td /F4 9.0 Tf [( for MFA as soon as possible. It is critical that all our staff and students use two-factor authentication.)] TJ ET BT 61.016 251.662 Td /F1 9.0 Tf [(How will I know that I have successfully enrolled for MFA?)] TJ ET BT 61.016 231.673 Td /F4 9.0 Tf [(A confirmation message will be displayed on the last screen of the)] TJ ET BT 326.633 231.673 Td /F4 9.0 Tf [(enrolment)] TJ ET BT 366.647 231.673 Td /F4 9.0 Tf [(process.)] TJ ET BT 403.160 231.673 Td /F4 9.0 Tf [()] TJ ET BT 61.016 220.684 Td /F4 9.0 Tf [(You are now enrolled for Multi Factor Authentication.)] TJ ET BT 61.016 200.695 Td /F1 9.0 Tf [(What must I do if I don't see the screens as indicated on the enrolment document?)] TJ ET BT 61.016 180.706 Td /F4 9.0 Tf [(Raise a request on the ICT Partner Portal at)] TJ ET BT 236.597 180.706 Td /F4 9.0 Tf [()] TJ ET 0.373 0.169 0.255 rg BT 239.099 180.706 Td /F4 9.0 Tf [(https://servicedesk.sun.ac.za)] TJ ET 0.18 w 0 J [ ] 0 d 239.099 179.555 m 354.650 179.555 l S 0.153 0.153 0.153 rg BT 354.650 180.706 Td /F4 9.0 Tf [()] TJ ET BT 357.152 180.706 Td /F4 9.0 Tf [()] TJ ET BT 61.016 160.717 Td /F1 9.0 Tf [(Will I be charged for the MFA authentication SMS's?)] TJ ET BT 61.016 140.728 Td /F4 9.0 Tf [(No, the SMS's are at the cost of the University.)] TJ ET BT 247.316 140.728 Td /F4 9.0 Tf [()] TJ ET BT 61.016 120.739 Td /F1 9.0 Tf [(Can I enrol for MFA if I stay in an area without cell phone signal?)] TJ ET BT 61.016 100.750 Td /F4 9.0 Tf [(No, you need a cellphone with reception to enrol for MFA.)] TJ ET endstream endobj 8 0 obj << /Type /Font /Subtype /Type1 /Name /F1 /BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding >> endobj 9 0 obj << /Type /Font /Subtype /Type1 /Name /F2 /BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding >> endobj 10 0 obj << /Type /Font /Subtype /Type1 /Name /F3 /BaseFont /Helvetica-BoldOblique /Encoding /WinAnsiEncoding >> endobj 11 0 obj << /Type /Font /Subtype /Type1 /Name /F4 /BaseFont /Helvetica /Encoding /WinAnsiEncoding >> endobj 12 0 obj << /Type /Annot /Subtype 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applications will require MFA )] TJ ET BT 61.016 709.215 Td /F4 9.0 Tf [(authentication.)] TJ ET BT 61.016 689.226 Td /F1 9.0 Tf [(What will happen if a service is activated for MFA?)] TJ ET BT 277.079 689.226 Td /F4 9.0 Tf [()] TJ ET BT 61.016 669.237 Td /F4 9.0 Tf [(Before you can access the)] TJ ET BT 169.574 669.237 Td /F4 9.0 Tf [(service)] TJ ET BT 198.077 669.237 Td /F4 9.0 Tf [(y)] TJ ET BT 205.079 669.237 Td /F4 9.0 Tf [(ou will be requested to enter the one-time pin number)] TJ ET BT 418.181 669.237 Td /F4 9.0 Tf [(that will be sent to the cell )] TJ ET BT 61.016 658.248 Td /F4 9.0 Tf [(phone number that you have indicated during the enrolment process.)] TJ ET BT 335.660 658.248 Td /F4 9.0 Tf [( Or if you chose to use the Authenticator App a )] TJ ET BT 61.016 647.259 Td /F4 9.0 Tf [(message will be sent to your phone via the app which request that you approve and in some cases it might also ask for a )] TJ ET BT 61.016 636.270 Td /F4 9.0 Tf [(scan of your thumbprint.)] TJ ET 0.400 0.400 0.400 rg BT 61.016 617.781 Td /F2 9.0 Tf [(Posted in:Security | | With 0 comments)] TJ ET endstream endobj xref 0 34 0000000000 65535 f 0000000008 00000 n 0000000073 00000 n 0000000119 00000 n 0000000312 00000 n 0000000341 00000 n 0000000479 00000 n 0000000624 00000 n 0000007383 00000 n 0000007495 00000 n 0000007610 00000 n 0000007730 00000 n 0000007838 00000 n 0000007966 00000 n 0000008067 00000 n 0000008195 00000 n 0000008296 00000 n 0000008424 00000 n 0000008530 00000 n 0000008658 00000 n 0000008764 00000 n 0000008892 00000 n 0000008974 00000 n 0000009102 00000 n 0000009184 00000 n 0000009312 00000 n 0000009394 00000 n 0000009522 00000 n 0000009604 00000 n 0000009732 00000 n 0000009814 00000 n 0000009942 00000 n 0000010024 00000 n 0000010089 00000 n trailer << /Size 34 /Root 1 0 R /Info 5 0 R >> startxref 12015 %%EOF Security « Informasietegnologie
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External emails not delivered

Thursday, May 6th, 2021

Since Friday, 30 April, many external emails have not been delivered to SU staff and student mailboxes. These messages have been placed under quarantine by Microsoft for security reasons.

The issue was reported to Microsoft earlier this week and is receiving urgent attention from both Microsoft’s engineers as well as our own system engineers. 

We realise that important messages might have been queued and therefore we will release all pending messages tomorrow ((Friday, 7 May) afternoon at 16:00 as a temporary solution to the problem.

Please take note that messages could include spam or phishing emails and you need to be extra careful when dealing with these particular messages.

We apologise for the inconvenience and hope that the situation will be resolved soon. 
Any enquiries regarding this can be logged on the ICT Partner Portal.

Email

Posted in News, Notices, Security | Comments Off on External emails not delivered

POPIA: How valuable is personal information?

Thursday, April 15th, 2021

Personal information has value—to the individual, to researchers, to the University, and to malicious attackers. The first step towards appropriately securing personal information involves building a proper understanding of the value of the personal information you use for institutional processes and research projects.

The Division for Information Governance has launched an online privacy impact self-assessment tool. The assessment allows you to quickly assess the value of personal information based on legislative definitions and how the information may be abused by malicious users. The assessment results provide further guidance on addressing the risks associated with working with higher value personal information.

For the more complex or higher value institutional processes and research projects, the Division offers facilitated impact assessments. For more details, visit www.sun.ac.za/privacy or contact privacy@sun.ac.za.

Also read our previous article, “Getting ready for the Protection of Personal Information Act”  here.

[Article provided by Division for Information Governance]

Email

Posted in News, Security | Comments Off on POPIA: How valuable is personal information?

Change your password online

Thursday, February 25th, 2021

In the past, the IT Service Desk was your first stop when you forgot your password (we know, it happens to us too!) or had to change your password. Unfortunately, due to various security risks, as well as the very strict new data protection acts, the Service Desk is no longer allowed to change or reset your password for you. (You can read more about the university’s own Data Privacy Regulation here)

We would like to encourage staff and students to use the Password Selfhelp website in future. We realise that this might be inconvenient, but for your and our own protection, we will have to follow this procedure. 

 The Password Selfhelp website (www.sun.ac.za/password) offers two options: 

  1. Change Password for users who know what their password is and want to change it. 
  2. Reset Password for users who forgot their password. 

To use the online Password Selfhelp, your cellphone number or an alternative email address has to be on the HR records, otherwise, you will not be able to change your password. You can update this information by logging onto SUN-e-HR though the staff portal,  http://my.sun.ac.za or contacting your department’s HR contact person. 

Select the My Profile link – Personal Information

Log on to SUN-e-HR.

Select Basic Details – Update, Other, Personal Email Address 

or

Select  Phone Numbers – Update

During the password change process a PIN code, consisting of 8 numbers, will be SMSed or emailed to the user (depending on which option he/she selected) Please use this PIN to change your password on the self help website. As soon as the password has been changed, the user will be notified by means of SMS or email.

If you have not requested a password change, please notify the IT Service Desk immediately at 808 4367.

IMPORTANT!

If you are working from home you will also need to follow these instructions after you’ve changed your password to ensure that it sync properly across devices and accounts.
Email

Posted in E-mail, Internet, Security | Comments Off on Change your password online

“PLEASE SUPPORT STIAS…” email causes a mail storm

Friday, February 19th, 2021

There is no reason to be worried or concerned about a mail that is being circulated with the subject line starting with “PLEASE SUPPORT STIAS…”

Although it is definitely spam (defined as unsolicited commercial e-mail) it does not appear have any dangerous content and was sent out by a university user to over 300 addresses one of which was the general IT Service Desk email address. Because it was sent to the address which automatically logs service requests the account automatically emailed all the recipients with “Cancellation” e-mails, who then replied, etc. This was no fault on the side of the IT Service desk as it is an automatic process of the Jira logging software that IT uses to track its calls.

This is known as a mail storm in IT jargon when somebody replies to a single e-mail sent to a mailing list and inadvertently replies with a personal message to the entire mailing list leading to a snowball effect or a mail storm. It is like a dog chasing its own tail!

If you receive a mail with the subject line “ICT-338035 FW: PLEASE SUPPORT STIAS – PLAN YOUR NEXT MEETING, WORKSHOP AND OR CONFERENCE WITH US”  or “PLEASE SUPPORT STIAS – PLAN YOUR NEXT MEETING, WORKSHOP AND OR CONFERENCE WITH US” just delete it. 

If you want to take it further and set up a mail filter to delete all mails with that particular Subject, then you can do so. However do not blacklist the sender or report it to the help@sun.ac.za address or it will just perpetuate the spam, and you could block legitimate e-mails from IT or the original sender.

Stay safe out there and thank you to everyone who flagged this email. It is encouraging when we have such observant and enthusiastic users.

[ARTICLE BY DAVID WILES]

 

Email

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Warning: Sextortion scam

Monday, February 1st, 2021
There is a “sextortion” email making the rounds at the moment and with many personnel and students still working andstudying from home, many are concerned about the risks.
 
“The device has been successfully hacked” is a new ‘sextortion’ email scam for 2021. This email scam, like most sextortion scams, relies on “social engineering”, a process through which the scammers induce shame, panic or guilt. The scammers (the authors of the email) claim that they obtained material compromising the user (because of a computer hack, email account hack, router hack, etc) and threaten to publish it if the ransom is not paid. None these claims are true in any way; they are just deception.
 
The “The device has been successfully hacked” email message says that someone successfully hacked the recipient’s device and monitored it for a long time. The hacker claims that this was made possible by a virus installed on the device when the user visited the adult site. Using this virus, the hacker was able to record a video that compromises the user, and gained access to the user’s personal contacts, instant messengers, and social networks. If the recipient pays $1300 in Bitcoin, the hacker promises to delete all the data. Next, the scam email contains the bitcoin address to which the ransom should be transferred. This email is just a sextortion scam, and all the statements are fake. 
 
What to do when you receive the “The device has been successfully hacked” SCAM:

  • Do not panic.
  • Do not pay a ransom.
  • If there’s a link in the scam email, do not click it, otherwise you might unwittingly install malware or ransomware on your computer.
The mail will come from several e-mail addresses, which might very from user to user. Scammers use thousands of “throw-away” e-mail addresses to send out these scams.
 
If you do get such an e-mail use one of the two methods below to report it to IT Cyber Security as soon as possible. This way IT can filter and block the senders

By reporting it on the ICT Partner Portal.​​

Go to https://servicedesk.sun.ac.za/jira/servicedesk/customer/portal/6/create/115. 

Fill in your information and add the email as an attachment. Your request will automatically be logged on the system.​​

If you have accidentally responded to the phisher and already provided them with your personal details, it is vitally important that you immediately go to the USERADM page (either http://www.sun.ac.za/password or www.sun.ac.za/useradm and change your password immediately.)

Make sure the new password is completely different and is a strong password that will not be easily guessed, as well as changing the passwords on your social media and private e-mail accounts, especially if you use the same passwords on these accounts. Contact the IT HelpDesk if you are still unsure.

[ARTICLE BY DAVID WILES]

Email

Posted in E-mail, News, Security | Comments Off on Warning: Sextortion scam

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